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Returns & Refunds
No returns can be accepted for credit without a completed returns authorisation form and an authorisation number issued by AutoArt. Unauthorised returns may, at the sole discretion of AutoArt be accepted for credit subject to a 25% handling and re-stocking charge.
Items damaged in transit en route to the customer must be reported to AutoArt in writing within 72 hours of receipt. Damage reported after this time period will not be considered for credit or replacement. Where damage appears to have been sustained in transit, all packing materials must be retained for inspection.
AutoArt accepts no responsibility for items that are forwarded by the customer to their own customer or end-user without inspection on initial receipt.
The customer must make their own arrangements for the return of any items to AutoArt. It is the customer’s responsibility to ensure that both goods and retail packaging returned are adequately protected from damage, regardless of the reason for their return.
Items lost or damaged in transit to us cannot be credited, whatever the reason for their return.
Where goods are incorrectly supplied and sent out by courier AutoArt may at their sole discretion agree to arrange collection. It remains the customer’s responsibility to ensure that goods are adequately packaged as described in 3.4 above.
Where goods are supplied correctly and sent out carriage free the original delivery cost incurred by AutoArt for the transaction will be charged against any credit raised.
Items returned in damaged packaging will be subject to a repacking charge of 10% of the value of the item subject to a minimum charge of £2.50.
Where AutoArt agrees to reimburse the cost of carriage on an item returned, such reimbursement will not exceed the sum that AutoArt would have charged the customer.
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